NYS and NYC M/WBE Certified Contractor
When your pipe bursts at 2 AM, you don’t want to deal with soaked carpets for weeks. Or mold growing behind your walls. You want the water stopped, damage controlled, and your life back to normal.
That’s exactly what happens when you call us. We arrive within an hour, extract every drop of standing water, and use industrial-grade equipment to dry everything completely. No lingering moisture means no mold problems later.
Your home gets restored to exactly how it was before the pipe burst. You get your peace of mind back, knowing the job was done right the first time.
Green Island Group has been handling water emergencies across Long Island for years. We understand the unique challenges that Hewlett properties face – aging infrastructure in older homes, high water tables that make basements vulnerable, and the complexities of Nassau County properties.
Our team knows how to trace water sources that baffle other companies. We work with all major insurance companies and handle direct billing, so you don’t worry about upfront costs during an emergency.
When Hewlett residents need burst pipe repair that actually works, they call us. We’ve proven ourselves in this community time and again.
First, we stop the water source immediately and assess the full extent of damage. Our certified technicians arrive with industrial-grade equipment – not basic shop vacuums that can’t handle serious water damage.
Next, we extract all standing water and identify hidden moisture using thermal imaging technology. We begin the drying process before mold has a chance to take hold. Every corner gets attention.
Finally, we restore your property to pre-damage condition. We handle insurance paperwork, provide detailed documentation, and work directly with your insurance company. Our goal is removing stress from your situation while ensuring everything gets fixed properly and safely.
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Our burst pipe repair service covers everything from emergency water removal to full reconstruction. You get 24/7 emergency response, advanced moisture detection, and industrial-grade drying equipment that most companies don’t have access to.
In Hewlett, we see water damage from burst pipes in older buildings, basement flooding due to our high water table, and frozen pipes during harsh Nassau County winters. Each situation requires different approaches. That’s why our technicians train in the latest IICRC standards.
We typically arrive within one hour of your call in Hewlett. Our emergency trucks carry generators for power outages and portable lighting for basement repairs, so we can work effectively regardless of conditions.
We provide 24/7 emergency response and typically arrive within one hour of your call in Hewlett and central Nassau County. During major storms or freeze events, response times might be slightly longer, but we’ll keep you updated and help you minimize damage while we’re on the way.
When you call our emergency line, you’ll talk to a real person, not an answering service. We’ll ask about your specific situation and give you immediate advice to minimize water damage while we’re driving to your location. This personal touch makes a big difference when you’re dealing with a burst pipe crisis.
First, shut off your main water supply immediately to stop more water from entering your home. The main shutoff valve is usually located near where the water line enters your house or by your water meter. Test this valve twice a year – we’ve arrived at emergency calls where homeowners couldn’t stop the water because the shutoff valve was corroded shut.
Move valuable items away from the affected area if it’s safe to do so. Take photos of the damage for insurance purposes, but don’t try to clean up standing water yourself. This requires professional equipment to do safely and thoroughly.
Call us right away. The sooner professional water removal begins, the less damage you’ll have and the lower your restoration costs will be.
Most homeowner’s insurance policies do cover sudden and accidental water damage from burst pipes. However, coverage can vary depending on the cause of the burst and your specific policy terms. Gradual leaks or maintenance issues typically aren’t covered.
We work directly with all major insurance companies and can handle the entire claims process for you. We provide detailed documentation of damages, take comprehensive photos, and communicate directly with your insurance adjuster. Our team knows exactly what insurance companies need to see for claims approval.
This helps ensure your claim gets processed quickly and fairly. We also offer direct billing in many cases, so you don’t have to pay out of pocket upfront while dealing with an emergency.
Mold prevention starts with rapid water removal and complete drying within 24-48 hours. We use industrial-grade dehumidifiers, air movers, and thermal imaging to identify and eliminate all moisture, including hidden water behind walls and under floors. Speed is everything here.
Our IICRC-certified technicians monitor moisture levels throughout the drying process using professional-grade meters. We don’t consider the job complete until all materials are dried to acceptable moisture levels that prevent mold growth. No shortcuts.
If we discover any existing mold during the water damage restoration process, we handle that remediation as well using EPA-approved methods and containment procedures to protect your family’s health.
Hewlett’s older housing stock, especially homes built in the 1950s and earlier, often have pipes in vulnerable locations like unheated basements or exterior walls. When temperatures drop below 20 degrees, water in these pipes can freeze and expand, causing the pipe to crack or burst. It’s physics working against you.
The high water table in Nassau County also means many Hewlett homes have basement pipes that are particularly susceptible to freezing because basement temperatures aren’t always well regulated. Pipes in crawl spaces and along exterior walls are especially at risk during brutal cold snaps.
We recommend letting faucets drip slightly during extreme cold, opening cabinet doors under sinks to let warm air circulate, and having your pipes inspected if your home is over 20 years old. Prevention is always cheaper than emergency repairs.
Yes, we provide complete burst pipe repair and water damage restoration services. Our licensed plumbers fix the actual pipe problem while our water damage specialists handle all the cleanup, drying, and restoration work. One call handles everything.
This means you only need to deal with one company instead of coordinating between a plumber and a separate water damage company. We handle everything from stopping the leak to restoring your home to pre-damage condition. Less stress for you during an already difficult situation.
We also coordinate with any additional contractors needed for reconstruction work, manage the entire insurance claim process, and ensure all work meets local Nassau County building codes and permit requirements.
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