NYS and NYC M/WBE Certified Contractor
A burst pipe doesn’t just flood your home—it threatens everything you’ve built. Water spreads quickly through walls, floors, and belongings, turning a single pipe failure into thousands of dollars in damage.
When we finish the job, your property is completely dry, structurally sound, and safe from mold growth. You get your normal life back without the lingering worry that corners were cut or problems were hidden.
No more water stains on your ceiling. No more soggy carpets or warped floors. No more wondering if mold is growing behind your walls.
Green Island Group has been handling water emergencies across Long Island for years, and we know Hicksville’s unique challenges. From aging infrastructure in older neighborhoods to basement flooding from our high water table, we’ve seen it all.
We’re the team that arrives within an hour, not “sometime tomorrow.” Our trucks are stocked with industrial-grade equipment, not basic shop vacuums that can’t handle real water damage.
Hicksville homeowners call us because we handle both the immediate crisis and the insurance paperwork that follows. We work directly with your insurance company, so you don’t pay upfront costs while dealing with an emergency.
First, we stop the water source and assess the full scope of damage using thermal imaging to find hidden moisture. This isn’t guesswork—we map out every affected area before we start any work.
Next, we extract all standing water and begin the drying process with industrial dehumidifiers and air movers. We monitor moisture levels daily until everything reaches normal levels, preventing mold growth that can start within 48 hours.
Finally, we restore damaged areas to their original condition and provide detailed documentation to your insurance company. You get a certificate of completion showing the work was done properly, giving you peace of mind for years to come.
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Our burst pipe repair service covers everything from emergency water removal to full reconstruction. You get 24/7 emergency response, advanced moisture detection, and industrial-grade drying equipment that most companies don’t have access to.
In Hicksville, we see water damage from burst pipes in older buildings, basement flooding due to our high water table, and frozen pipe failures during harsh Long Island winters. Each situation requires different approaches, which is why our technicians are trained in the latest IICRC standards.
We handle the insurance paperwork, provide detailed documentation of damages, and work directly with your insurance company. Our goal is to remove the stress from your situation while ensuring your property is restored properly and safely.
We typically arrive within one hour of your call in Hicksville. Our trucks are strategically located across Nassau County, and we maintain equipment storage in Hicksville specifically for faster response times.
When you call our emergency line, you talk to a real person who can give you immediate advice to minimize water damage while we’re driving to your location. We’re available 24/7, including holidays and weekends, because burst pipes don’t wait for business hours.
Time is critical with water damage—every minute of delay allows more water to soak into walls, floors, and belongings, making restoration more expensive and complicated.
Most homeowner insurance policies cover burst pipe damage if basic prevention measures were taken, such as keeping your heat on during winter. Your insurance should cover water damage restoration, repairs, and replacement of damaged belongings.
We work directly with insurance companies and handle the claims process for you. This includes detailed documentation of all damages, moisture readings, and restoration work performed, ensuring you get the coverage you’re entitled to under your policy.
We also offer direct billing, so you don’t have to pay upfront costs while dealing with an emergency. Our experience with insurance claims means fewer delays and complications in getting your claim approved.
Long Island’s winter temperatures often drop below 20 degrees, causing water inside pipes to freeze and expand. This creates pressure that cracks or bursts pipes, especially in older Hicksville homes with original plumbing from the 1950s and 1960s.
Pipes in unheated areas like basements, crawl spaces, and exterior walls are most vulnerable. Many Hicksville homes have poorly insulated basements where pipes freeze because heat doesn’t reach those areas effectively.
When frozen pipes thaw, water rushes through the burst section, quickly flooding your property. This is why we recommend keeping your thermostat at least 60 degrees when traveling during winter months, even if you’re trying to save on heating costs.
The actual pipe repair typically takes 2-4 hours depending on the location and pipe material. Simple copper pipe repairs in accessible areas go faster, while pipes inside walls or cast iron systems take longer.
Water damage restoration takes 3-5 days on average. We use industrial dehumidifiers and air movers that run continuously, and we monitor moisture levels daily until everything reaches normal levels. This prevents mold growth and ensures complete drying.
The timeline can vary based on the extent of water damage, materials affected, and weather conditions. We provide daily updates and won’t consider the job complete until moisture readings confirm everything is properly dried.
Yes, but only if restoration starts within 48 hours and is done properly with professional equipment. Mold can begin growing within 24-48 hours in wet conditions, which is why immediate response is critical for burst pipe emergencies.
We use industrial-grade dehumidifiers, air movers, and moisture meters to ensure complete drying of all affected areas. We also treat surfaces with antimicrobial solutions to prevent mold growth and monitor moisture levels until they return to normal.
If water damage restoration is improperly done or incomplete, mold can develop in hidden areas behind walls or under flooring. This creates health hazards and expensive remediation costs later, which is why professional restoration is essential.
First, shut off your main water supply immediately to stop more water from flooding your property. If you can’t locate the main shutoff, turn off the water supply to the specific area if possible. Every second counts in preventing additional damage.
Next, turn off electricity to any areas affected by water to eliminate electrical hazards. Take photos of the damage for insurance purposes, but don’t spend too much time on documentation—call us immediately for emergency service.
Don’t try to fix major burst pipes yourself unless it’s a tiny pinhole leak you can temporarily patch. Professional burst pipe repair requires specialized equipment and expertise to prevent recurring problems and ensure proper restoration.
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