NYS and NYC M/WBE Certified Contractor
You walk into your basement and hear that awful sound of rushing water. Your heart sinks. When a frozen pipe bursts, flood water damage can occur. When your home or business is impacted by water damage, time is of the essence. If a property with water damage is left unattended, it could result in a high cost repair bill.
Here’s what happens when we handle your burst pipe emergency: the water stops flowing, your property gets dried properly, and you avoid the nightmare of mold growth that can start within 24 hours. Our experienced team uses trusted methods to repair damage and prevent future issues. From residential to commercial projects, we’re known in Suffolk County for being reliable and responsive.
You get your home back to normal. No lingering moisture. No structural damage. No mold surprises six months later.
Green Island Group has over thirty years of combined experience in the asbestos abatement field. But here’s what really matters: We’re a local company with a deep understanding of the unique challenges Long Island homeowners face.
We love it here, but our homes face some unique challenges. Besides the obvious culprits like storms and burst pipes, we often see water damage from: * Aging Infrastructure: Older homes can have leaky pipes or outdated plumbing that’s prone to failure. * High Water Table: Basements in Long Island are particularly susceptible to flooding due to the high water table.
That’s why Patchogue residents call us first when pipes burst. One client told us: “I had a pipe freeze in my basement right before a snow storm and they made it within an hour to help start the clean up process.”
First, we shut off your water supply to stop the flooding. When a pipe has burst, timely mitigation is important for reducing damage and maximizing insurance coverage. It’s a race against the clock. Harmful bacteria and active mold spores will grow within hours of a flood. The goal is to get as much water out and as much air circulating in as quickly as possible.
Our technicians arrive with advanced moisture detection equipment to assess not just what you can see, but what’s hidden behind walls and under floors. Next, we remove standing water using powerful extraction equipment and begin structural drying. We set up industrial dehumidifiers and air movers to eliminate moisture from affected materials.
Finally, we restore damaged areas to their original condition. This includes replacing materials that can’t be salvaged, sanitizing affected areas, and ensuring your property is safe for occupancy. Throughout the process, we document everything for your insurance claim and keep you informed of our progress.
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Homes that are poorly insulated or that are left vacant with no furnace to regulate the heat can be a common culprit of frozen water pipes and frozen water lines in the wintertime. These breaks are also often hard to notice immediately because they most commonly occur in the basement where the heat is not as well regulated. Broken pipes can be a common cause of water damage, causing water to come flooding into your living rooms, bedrooms, kitchens, and more.
That’s exactly why Patchogue homeowners need comprehensive burst pipe repair service. No matter if you’re a victim of storm damage or you’ve discovered flooding from a broken or leaky pipe, damage from frozen pipes, a sewer line break, a sink or toilet overflow, or a malfunctioning appliance like a water heater, washing machine, dishwasher or refrigerator in your home, our flood damage technicians are equipped to handle any problem of any size.
Sprinkler pipes will often freeze and pipe bursts happen beneath the surface of the ground and cause water to come gushing into your home through window wells and even walls. Often times this gushing water goes unnoticed for days at a time since the burst pipes are below the ground’s surface. We find these hidden problems before they become disasters.
One client told us: “I had a pipe freeze in my basement right before a snow storm and they made it within an hour to help start the clean up process.” That’s our standard response time for Patchogue emergencies.
We offer 24/7 emergency services, so you can count on us to be there when you need us most. Fast Response Times: We know that every minute counts when it comes to water damage. That’s why we offer rapid response times throughout Long Island. When your pipe bursts at 2 AM on a Sunday, we’re already on our way while other companies are still answering their phones.
All insurance policies are different, but a typical homeowner’s insurance policy will cover a burst pipe so long as basic measures to prevent the pipe from breaking were taken. For example, having the heat on in the winter. If your pipes freeze and then burst in the winter and you had the heat on, then you are most likely covered by your insurance company. If covered, your insurance company should pick up the bill for all water damage restoration and water damage repair services caused by the pipe burst.
One satisfied customer said: “Great company, had a flood and they responded quickly and efficiently. Billed my insurance company directly.” We handle the entire claims process for you, including documentation and direct billing. Most burst pipe claims get approved when proper emergency measures were taken.
Preventing mold growth requires immediate action and thorough drying. We use industrial-grade dehumidifiers, air movers, and moisture meters to ensure all affected materials are completely dried. This isn’t just about removing visible water.
This isn’t just about removing visible water – it’s about preventing the mold growth that can start within 24-48 hours. Proper water damage cleanup involves much more than simply removing standing water. It requires specialized equipment, techniques, and expertise to ensure that all moisture is removed and the affected areas are properly dried and sanitized. Our team uses industrial-grade dehumidifiers, air movers, and other advanced tools to ensure a thorough and efficient cleanup process.
In New York, winter brings Arctic blasts and freezing winds that can cause temperatures to plummet rapidly, exposing homes and plumbing systems to harsh conditions. For example, in January 2024, arctic conditions swept through NYC, leaving many residents with burst pipes and heating failures.
When water freezes, it expands. That’s why a can of soda explodes if it’s put into a freezer to chill quickly and is forgotten. When water freezes in a pipe, it expands the same way. If it expands enough then the pipe bursts, which causes water to escape and serious damages result. Pipes in unheated areas like basements, garages, and crawl spaces are the most vulnerable to freezing temperatures.
When a pipe bursts under a house, it can often go unnoticed for quite some time. By the time you notice that under your business or home is flooded from a broken pipe, there is already extensive water damage. Whereas a pipe burst in the attic will be noticed almost immediately, but it can also cause significant water damage to the entire property as the water flows down to the basement of the property.
Our water damage restoration services include the inspection of the affected spaces with our high tech water sensing equipment. We use tools such as probes and other infrared tools in order to locate the source of the water damage. Our restoration experts will also determine the extent of the damage on the affected area. We find water damage other companies miss completely.
The above normal precipitation has brought the groundwater levels to near record highs in some parts of Long Island. The impacts of a rising water table may include an increase in the potential for subsurface structure flooding (subway tunnels, basements) or on-site septic system failure.
Long Island homes near bodies of water or low-lying areas are naturally at a higher risk of basement flooding. Additionally, if your area has a high water table, your basement is more likely to flood during periods of heavy rain. Basements in Long Island are particularly susceptible to flooding due to the high water table. That’s why proper water extraction and drying is so critical here – the water table pushes moisture up from below while burst pipes flood from above.
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