NYS and NYC M/WBE Certified Contractor
When water invades your home, every hour counts. You’re not just dealing with soggy floors and wet walls—you’re racing against mold growth, structural damage, and mounting repair costs.
Our water damage restoration process stops the destruction in its tracks. Within hours, we extract standing water, set up industrial drying equipment, and begin protecting your property from secondary damage. Your insurance company gets the documentation they need, and you get your life back.
The difference between quick action and waiting? Thousands of dollars in additional damage and weeks of extended displacement. We’ve seen homes restored completely in 3-5 days when we respond immediately, compared to months of reconstruction when water sits untreated.
Green Island Group has been serving New Cassel and Nassau County for years, and we understand how water moves through these Long Island homes. From the older housing stock built in the 1950s to newer construction, we know where water hides and how to get it out completely.
We’re not some national chain that treats every job the same. We know New Cassel’s diverse community, from the families near Martin “Bunky” Reid Park to the homeowners along Prospect Avenue. When you call us, you’re getting neighbors who care about getting this right.
Our team lives here, works here, and has restored hundreds of Nassau County properties. That local knowledge matters when you’re dealing with Long Island’s unique weather patterns, older infrastructure, and the building styles common in our area.
First, we stop the source. Whether it’s a burst pipe, failed appliance, or storm damage, we identify and address what’s causing the problem. No point in removing water if more keeps coming in.
Next comes extraction. Our truck-mounted pumps and portable extractors remove standing water fast—often within the first hour of arrival. We’re not talking about shop vacs here; this is industrial-grade equipment that pulls water from carpets, padding, and subflooring.
Then we dry everything completely. Air movers, dehumidifiers, and moisture meters ensure every affected area reaches proper dryness levels. We monitor daily and adjust equipment as needed. Your insurance adjuster gets detailed moisture readings and photographic documentation throughout the process.
Finally, we restore what can be saved and replace what can’t. Hardwood floors, drywall, insulation—we handle the repairs that get your home back to pre-damage condition.
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You get everything needed for complete recovery: emergency water extraction, structural drying, mold prevention, content cleaning, and full reconstruction services. No coordinating between multiple contractors or waiting for different companies to fit you into their schedules.
New Cassel’s location in Nassau County means we understand the local challenges. Storm surge from nor’easters, aging sewer systems that back up during heavy rains, and the freeze-thaw cycles that burst pipes in older homes. We’ve handled water damage from all these sources in your neighborhood.
Our service includes direct insurance billing, so you don’t pay out-of-pocket and wait for reimbursement. We work with all major insurance carriers and know exactly what documentation they require. Most homeowners pay only their deductible, and we handle the rest of the paperwork and communication with your adjuster.
We provide 24/7 emergency response and typically arrive within one hour of your call. Speed matters because water damage compounds rapidly—what starts as surface moisture can penetrate subflooring, wall cavities, and insulation within hours.
Our rapid response prevents secondary damage that often costs more than the original water intrusion. We keep trucks stocked and crews on standby specifically for Nassau County emergencies. When you call our emergency line, you’re speaking directly with our dispatch team, not an answering service or call center.
The faster we respond, the more of your property we can save. Hardwood floors that might warp beyond repair if left wet for 24 hours can often be saved with immediate professional drying.
Most homeowner’s policies cover sudden and accidental water damage, like burst pipes, appliance failures, or storm-related flooding through your roof. They typically don’t cover gradual leaks or flood damage from external sources, which requires separate flood insurance.
We work directly with your insurance company and can often determine coverage during our initial assessment. Our team documents everything with photos, moisture readings, and detailed reports that adjusters need for claim approval. We’ve worked with virtually every insurance carrier serving Nassau County and know their specific requirements.
For covered claims, most homeowners pay only their deductible. We bill your insurance company directly and wait for payment, so you don’t need to front thousands of dollars while your claim processes.
Mold prevention starts with rapid moisture removal and maintaining proper humidity levels throughout the drying process. We use industrial dehumidifiers and air movers to create airflow patterns that prevent moisture from settling in hidden areas where mold typically develops.
Our moisture meters detect water in wall cavities, under flooring, and in other areas you can’t see. We monitor these readings daily and don’t consider the job complete until all materials reach proper dryness levels—typically below 15% moisture content for wood materials.
If we discover any existing mold growth during our assessment, we contain the affected area and follow proper remediation protocols. Prevention is always better than remediation, which is why we focus on complete moisture removal within the first 48-72 hours.
Most water damage restoration takes 3-7 days for drying, followed by 1-2 weeks for repairs, depending on the extent of damage. Simple cases with minimal structural impact might complete in 3-4 days. Extensive damage requiring drywall replacement, flooring repairs, or cabinet work can take 2-3 weeks.
The drying phase is the most critical and can’t be rushed. Materials need time to release moisture completely, and we monitor progress with daily readings. Trying to speed this process often leads to problems later, like mold growth or material failure.
We provide realistic timelines upfront and keep you updated daily on our progress. Our project managers coordinate all phases so there’s no downtime between drying completion and repair work beginning.
Yes, we provide complete contents services including pack-out, cleaning, and secure storage of your belongings during restoration. Our contents team carefully inventories and photographs everything before removal, so you have complete documentation for insurance purposes.
Items that can be restored are cleaned using specialized techniques for different materials—electronics, documents, furniture, clothing, and artwork all require different approaches. We have relationships with specialized restoration facilities for items requiring advanced treatment, like fire-damaged electronics or water-damaged photographs.
Your belongings are stored in our climate-controlled facility and returned once your home is completely restored. We coordinate delivery and placement so you don’t have to handle heavy furniture or worry about organizing everything yourself.
First, ensure your safety—if water is near electrical outlets or appliances, turn off power to the affected area at the circuit breaker. Don’t walk through standing water if electricity might be present. Document the damage with photos for insurance purposes, but don’t delay calling for professional help.
Stop the water source if possible and safe to do so—turn off the main water supply for pipe breaks, or move items away from active leaks. Remove valuable items from the affected area, but don’t attempt major water removal yourself. Household equipment isn’t designed for this type of extraction.
Call us immediately, even if it’s the middle of the night. The longer water sits, the more damage it causes and the more expensive restoration becomes. We’ll walk you through any immediate steps while our crew is en route to your New Cassel home.
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